These Terms and Conditions were originally written in Japanese and have been translated into English. The Japanese version shall be considered the official version, and the English version is provided for reference purposes. In the event of any conflict or inconsistency between the two versions, the Japanese version shall prevail.
Article 1 (Scope of Application)
These Terms and Conditions shall apply to accommodation contracts concluded between us and guests.
Matters not stipulated in these Terms and Conditions shall be governed by applicable laws and generally accepted practices.
In the event that we enter into a special agreement with a guest, provided that such agreement does not violate applicable laws or practices, such special agreement shall prevail over these Terms and Conditions.
In the event of any conflict between these Terms and Conditions and our Accommodation Policy, these Terms and Conditions shall prevail unless otherwise specifically agreed.
Article 2 (Application and Formation of Accommodation Contract)
Applications for accommodation shall be made through reservation sites or by direct application, and shall be subject to agreement to these Terms and Conditions.
The accommodation contract shall be deemed concluded when we accept the reservation.
We may refuse to accept an accommodation contract in the following cases:
・When we determine that accommodation is not appropriate due to booking conditions or operational reasons
・When there is a risk of conduct contrary to public order and morals
・When we determine that accepting the reservation would interfere with the safe and comfortable operation of the premises
Article 3 (Payment of Accommodation Charges)
Accommodation charges shall be paid either in advance via reservation sites or at check-in by cash or other methods designated by us./li>
In the event of non-payment or failure of payment through a reservation site, we reserve the right to terminate the accommodation contract without prior notice.
In the event of a violation of the Accommodation Policy, we reserve the right to terminate the accommodation contract.
Article 5 (Guests’ Right to Cancel a Reservation)
Guests may cancel a reservation by notifying us.
If a reservation is canceled due to reasons attributable to the guest, the following cancellation charges shall apply:
< Cancellation charges based on the date of cancellation >
・Same day / No-show : 100% of accommodation charges
・1 day prior : 50% of accommodation charges
・2 days prior : free
Cancellation charges may be waived at our discretion in cases of force majeure not attributable to the guest, such as natural disasters, accidents, or public transport delays, or other similar events.
Article 6 (Our Right to Terminate the Accommodation Contract)
We reserve the right to terminate the accommodation contract, with or without prior notice, in the following cases, including those specified in Article 2 (3):
When the guest engages in conduct in violation of laws or public order and morals
When the guest significantly disrupts the safety or comfort of other guests
When the guest fails to comply with the rules of the premises (including the Accommodation Policy)
When accommodation cannot be provided due to force majeure, such as natural disasters, facility or equipment failures, or other similar events
Article 7 (Liability for Damages)
If damage is caused to the premises or its facilities and equipment (including furniture, bedding, electrical appliances, and shared facilities) due to the intentional or negligent acts of a guest, The guest shall be liable for such damage and shall compensate for it.
Article 8 (Disclaimer)
We shall not be liable for any damages arising from causes beyond our control, including but not limited to natural disasters, accidents, fire, theft, transportation disruptions, or failures of public infrastructure.
Guests are responsible for managing their own valuables, and we shall not be liable for any loss or damage (see Article 15 of the Accommodation Policy).
With regard to shared facilities and equipment, we shall not be liable for damages caused by guests or force majeure, except in cases within the scope of our normal management.
We shall not be liable for any accidents or incidents attributable to the guest.
Article 9 (Amendments to the Terms and Conditions and the Accommodation Policy)
These Terms and Conditions may be amended without prior notice as necessary. Any amendments shall be announced on our official website or posted on the premises. This also applies to the Accommodation Policy.
Article 10 (Governing Law and Jurisdiction)
Any disputes arising out of or in connection with accommodation contracts and any related agreements under these Terms and Conditions shall be subject to the exclusive jurisdiction of the Japanese courts having jurisdiction over the location of the premises and shall be governed by the laws of Japan.
